FAQ

Frequently Asked Questions (FAQ)

1. What products do you sell?

We specialize in high-quality ceramic mugs, suitable for daily use, gifts, and decoration.

2. Where are you located?

Our company is based in the UK:
AM TRADERS U.K. LTD
71 Ranelagh Road, Blakenhall, Wolverhampton, England, WV2 3EJ

3. Do you ship internationally?

Yes, we offer worldwide shipping. Shipping fees and delivery times vary by destination. See our Shipping Policy for more details.

4. How long will it take to receive my order?

UK orders: 2–4 business days
Europe: 5–10 business days
International: 7–15 business days
We usually dispatch orders within 1–3 business days after payment is confirmed.

5. Can I return or exchange an item?

Yes! We accept returns within 14 days of receiving your order, as long as the item is unused and in its original condition. Visit our Return and Refund Policy for more details.

6. What if my mug arrives broken or damaged?

Please contact us within 48 hours of receiving your package. Send us an email with your order number and clear photos of the damage. We’ll offer a replacement or refund depending on the situation.